Terms and Conditions

BOOKING INFORMATION & CONDITIONS

Best Of The Kimberley is an Australian-owned, family business, with over 20 years’ experience of living and working in the Kimberley region of Western Australia and more than 18 years’ experience in arranging Kimberley travels for our clients.

Your itinerary has been professionally organised and nothing has been left to chance.  We do not confirm any bookings to you unless we have received a written acknowledgement from each supplier of your booking.  

Best Of The Kimberley does not book air travel – this allows you flexibility in choosing the best deals available when booking travel to the Kimberley.

The person affecting the booking shall be deemed to have accepted the booking conditions.  

Reservations are subject to availability, the terms and conditions and requirements of service providers, and to the minimum number of passenger requirements of suppliers.

Best Of The Kimberley and its service providers reserve the right to delete, cancel or alter tours without notice, however, we will endeavour to offer alternative tours or refunds according to the circumstances and each supplier’s terms and conditions.  (Cancellations could be caused by road or weather conditions, strikes, or any other unforeseen circumstance such as health emergencies).  Additional expense will be at the traveller’s cost.  Travel insurance is strongly recommended.

Hotels and car hire service providers will require a credit card imprint as a bond.  Hire vehicles are subject to the terms and conditions of the hire car company.

Tour return times are approximate and may be subject to change by the tour provider without notice.  The type of vehicle/vessel described in a tour is a guide only and it may be substituted by another from time to time.  Similarly, the maximum passengers indicated in a tour may also vary from time to time.  Maximum luggage allowances will apply on tours and scenic flights – generally 5-15kg in a soft bag – this will be advised that the time of booking.

Vouchers and documentation will be issued as soon as possible after receipt of final payment made to Best Of The Kimberley.

Vouchers for services are only valid for the services and dates specified and are not transferable.  No allowance or refunds will be given on any unused vouchers unless specifically approved in advance by Best Of The Kimberley.

PRICES

All prices quoted are in Australian dollars, inclusive of Australian Goods & Services Tax and subject to change without notification.  All payments are to be made in Australian dollars. 

PAYMENTS

  • Where bookings are made within 60 days of commencement, full payment must be made at the time of booking.
  • Where applicable/advised, payment of a deposit equal to 10% of the Gross Package Price or AUD$150 (whichever is the greater), is required within seven (7) days of Confirmation of the booking.  If the deposit is not received, bookings may be cancelled.  
  • Where applicable/advised, the full balance payment must be received by Best Of The Kimberley 42 clear days before commencement date of the package.  If the balance is not received by the due date, your bookings may be cancelled.  
  • All payments received are held in our Audited Trust Account.  

Please note: Visa and MasterCard credit cards only accepted. A 1% surcharge applies. 

Some suppliers may have individual deposit and payment conditions, which will be advised at the time of booking.

AMENDMENTS

Should you wish to add any services to your arrangements following the confirmation of your holiday, there will be no amendment charge.

Any other amendments to arrangements already confirmed are charged at AUD$25.00 per service amendment.

CANCELLATIONS / ADMINISTRATION FEES

You should contact us as soon as possible if you have to cancel part or all of your booking. 

Best Of The Kimberley will charge the following administration fee(s).  The administration fee goes some way towards covering the time and expenses/charges we have incurred in arranging and then cancelling your booking(s).

  • Day tours (short, half day or full day): $25.00 per cancelled tour, plus any fees levied by suppliers.
  • Extended guided tours & Accommodation: $50.00 per cancellation, plus any fees levied by suppliers (including non-refundable payments).
  • Extensive itineraries - including self-drive & holiday packages: $150.00 plus any fees levied by suppliers (including non-refundable payments).
  • Kimberley cruises & Train journeys: $150.00 plus any fees levied by suppliers (including non-refundable payments).

After travel has commenced unused services cannot be refunded or exchanged.

Extenuating circumstances requiring refunds will be assessed on a case by case basis.

TRAVEL INSURANCE

We strongly recommend you insure against cancellation, loss of deposits, cancellation fees, baggage and medical expenses.  Best Of The Kimberley can offer a suitable travel insurance policy.  Speak to us about your requirements.

COMPLAINTS

Where problems are incurred during travel, it is imperative that you inform the supplier immediately in order for the supplier to rectify the situation as quickly and effectively as possible. If the problem requires the assistance of Best Of The Kimberley to be resolved, we request all complaints to be made in writing immediately upon you return.

RESPONSIBILITY

All information featured on our website, publications or in this document has been supplied by the suppliers providing the various goods and services.  In supplying this information, we are acting as their agents and whilst we take care to ensure that the information is accurate, we cannot control any changes that may be made by the suppliers that are not notified to us.  We disclaim and will be exempt from liability for anything to do with the supply of such products.  This includes liability (whether as a matter of contract, tort, statute, restitution or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay.  This limitation of liability also applies irrespective of the cause, including negligence of us or a supplier, withdrawal, cancellation or failure to provide a product, delay, any variation in the product, provision of substitute products or a change in the supplier.  Without limitation, we will not be responsible if the product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, act of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

Best Of The Kimberley cannot accept any responsibility for any supplier changing or withdrawing prices, details or services which are all subject to change without notice.

Best Of The Kimberley or its accredited agents finalise all arrangements for these tours upon the explicit condition that it shall not be liable for any injury, damage, loss, accident, delays generally, or any irregularity which may happen due to a defect in a vehicle, vessel or aircraft, or through the acts or default of any company or person engaged in conveying or the accommodation of passengers, or in the carrying out of arrangements of the tours, or otherwise associated to the products.

Best Of The Kimberley is a wholesaler and acts solely as an agent between the principal and the third party (client), it is not responsible for monies paid in advance to the principal by Best Of The Kimberley on behalf of the third party (client), if the principal is unable to provide that service either by default, insolvency, liquidation, change of ownership or operational difficulties.

DISCLAIMER

Best Of The Kimberley takes care to present accurate information and truly represent the items featured in this website and in the documentation we provide.  We regularly check product details, however details can change from time to time without notification to us. Best Of The Kimberley cannot and does not warrant the accuracy of the information.  Make sure you check as to whether changes have occurred in the service you want, before you book. Images used are a representation only and facilities pictured may have changed (for room images) and may not be the room type provided or quoted on.